Frequently Asked Questions
Everything you need to know about shopping with Francium.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is Francium's return policy?
We offer a 30-day return policy for most items in their original, unused condition. Simply visit our Returns Center to initiate a request and receive a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, Francium ships to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
Are my personal and payment details secure?
Absolutely. We use industry-standard SSL encryption to protect your data and never store your full credit card information on our servers.